Many companies invest in courses to improve the cus¬tomer service skills of their ser¬vice, support, and field staff. Most courses do help in the short run, but if you want to achieve long-lasting results that measurably improve customer satisfaction, not just any course will do.
|Most programs place a lot of emphasis on the learning event itself and very little on the entire learning process. Our Learning System, however, turns this traditional model upside down and gener-ates measurable, long-term behavioral change in the process.|
|. Happier Customers|
|. Happier Employees|
|. Reduced Cost of Operations|
|. Improved profits|